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Lost or Stolen Debit Cards
Call 1-800-413-4211

Lost or Stolen Credit Cards Call 1-800-854-7642

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Your online help desk to answers, links and tools you need.

The 网上正规网投实体 Help Center is your one stop guide to the answers to your questions about our products and services and numbers you need now.

Top Customer Service Questions

How do I contact Customer Service?

Call 800-413-4211 (7 am – 6 pm CST Monday – Friday
7 am – 4 pm CST Saturday) or email Online@网上正规网投实体

How can I find a location closest to me?
How can I report my debit card lost or stolen after business hours?

Option 1: 网上正规网投实体’s 24-7 Telephone Banking can be reached at 866-342-5178 and can handle this request.

Option 2: Lost or Stolen Debit Cards can also be reported by calling 800-413-4211.

What is 网上正规网投实体’s routing number?

网上正规网投实体’s routing number is:


What is 网上正规网投实体's current holiday schedule or holiday branch hours?

In 2024, 网上正规网投实体’s branches will be closed in honor of the following holidays:

Martin Luther King Jr. Day: January 15, 2024
Presidents Day: February 19, 2024
Memorial Day: May 27, 2024
Juneteenth: June 19, 2024
Independence Day: July 4, 2024
Labor Day: September 2, 2024
Columbus Day/Indigenous People Day: October 14, 2024
Veterans Day: November 11, 2024
Thanksgiving: November 28, 2024
Christmas: December 25, 2024
New Year’s: January 1, 2025

How can I stop a payment online?

Consumer Banking: Login to your Online Banking, click the applicable account from the Dashboard and click ‘Stop Payment’.

Business Banking: Login to your Online Banking click, “Check Management” “Manage Stops”

How can I change my PIN?

You can change your PIN at any 网上正规网投实体 ATM or by calling 1-800-631-3197.

I’ve forgotten my PIN. How can I get a new one?

Call 800-413-4211 to request a new PIN to be mailed to you.

What is the 24-7 telephone banking number?


How can I get my telephone banking unlocked?

Call 800-413-4211 or your local branch during banking hours.

How long until my money is available from a mobile deposit?

A mobile deposit is posted to your account on the next business day if deposited before 4:00 pm CST.

When does my bank close?
Should I notify my bank when I’m traveling?

Yes, give us a call at 800-413-4211 or set up a travel notice within the 网上正规网投实体 Personal Banking Mobile App or Online Banking. Within the app or online, tap or click the airplane icon under Card Management, then follow the prompts to complete setup.

I have a question about my credit card. Whom should I speak to?

Call 800-854-7642 or email

Where can I provide feedback?

We’d love to hear from you! Email your feedback to fbfan1@网上正规网投实体 Or you can fill out our contact form here >

What do I do if I notice fraud on my account?

Contact your local branch or call 800-413-4211 to discuss the transactions on your account.

Does 网上正规网投实体 offer overdraft protection?

网上正规网投实体 does have options for protecting your accounts from overdrafts.

Go here to learn more >

How do I view current job openings at 网上正规网投实体 and apply?
I have a manufactured home loan. How do I pay online and reach customer service?

网上正规网投实体’s specialty lending group is focused specifically on helping you. You can find more information by clicking below or give us a call at 866-515-2053. We look forward to serving you!

Click here to learn more, contact us or make a payment >

Can I open an account online?
Do you have a Switch Kit?

Thank you for considering 网上正规网投实体 as your banking partner. We’d love to build a relationship with you and eliminate the hassle of switching your accounts with this switch kit that will help walk you through the process.

Click here to download the 网上正规网投实体 SwitchKit >

How do I order more checks?

You may order checks online or through your local branch. To order online, click here. Harland Clarke is as safe and secure as ordering them in person or over the phone. The site is Verisign Secure and TruSecure certified, so your transactions and account information are safe and completely confidential.

Does 网上正规网投实体 offer Instant Issue Debit Cards?

网上正规网投实体 does offer the convenience of Instant Issue Debit Cards at designated branch locations. Go to our Locations section to find the nearest branch near you >


What browser should I be using for Business Online Banking?

We recommend using Internet Explorer.

How do I reset my Business Online Banking password?

Click forgot password and answer the questions as prompted. You will get an email with a temporary password and will be asked to set a new password upon login. You may also call 800-413-4211 for additional help.

How can I add a user to my company’s Business Online Banking?

1. Login to Business Online Banking.
2. Go to the Administration tab/User Admin tab.
3. Click + icon to create a new user.
4. Enter user information.
5. Click on Permissions to give Entitlement and Permissions.

How do I order more company checks?

You may order these online or through your local branch. To order online, click here. Harland Clarke is as safe and secure as ordering them in person or over the phone. The site is Verisign Secure and TruSecure certified, so your transactions and account information are safe and completely confidential.

How do I get a Business Credit Card?

You can choose which card works for your business either in person at your local branch or online. You can find out more information on our credit cards and fill out an online application here >

Mobile & Online

How do I enroll for Online Banking?

Click here to enroll for Online Banking and fill out the prompted questions >

You may also request Online Banking access through your local branch. Find a location nearest you >

How do I reset my Personal Online Banking password?

Click Forgot? and complete the Account recovery steps.  You will get an email or text message with a reset password link. Follow the instructions provided to complete your password reset. Please request and access the link using the same device.  You may also call 800-413-4211 for additional help.

Are there any tutorials to help me learn how to use your Mobile App and Online Banking?

Yes! We have Digital Demos right on our website you can view from any device for both our Mobile App and for Online Banking. Please click here to learn more and get started >

How do I sign up for Mobile Alerts?

Be on guard against overspending, identity theft and fraud with our customizable alert notifications. 网上正规网投实体 Mobile Alerts are an easy way for you to stay on top of account activity. Alerts will help you watch your money closely without having to log in to Online Banking or the Mobile Banking app. With email and text alerts, you can get personalized account information whenever and wherever you want it.

If you want to receive alerts via your mobile phone, you can enable this service under Settings from either Online Banking or your Mobile App. You can enable or disable the types of alerts you’d like to receive. For example, if there is an Online Banking Login Error under your account, we can alert you. If your balance falls below a specific amount or if a transaction exceeds a certain amount, we can alert you.

How do I learn how to use the 网上正规网投实体 Mobile App or Online Banking?

We have new, interactive Digital Demos designed to help you learn the most useful features of both our Mobile App and Online Banking. Take the time to explore the demos and get up to speed on fast digital banking.

Explore our interactive Digital Demos > >

What are Mobile Wallets?

A Mobile Wallet is a way to carry your debit card information in a secure digital form on your mobile device (smartphone, smartwatch, tablet). Instead of your physical plastic card to make purchases, a Mobile Wallet allows you to pay almost anywhere—in stores, in apps, or online. By storing all of a consumer’s payment information securely and compactly, Mobile Wallets largely eliminate the need to carry a physical wallet enabling payments through your mobile phone or smartwatch.

Find out more about Mobile Wallets >

Are Mobile Wallet payments secure?

Unlike cash, which can be stolen, and credit cards, which can be copied, the card information you load into a Mobile Wallet is encrypted. Mobile Wallets replace your actual card number with a unique digital card number. This means businesses do not see or store your full card number. The Mobile Wallet uses tokenization to secure transactions. Tokenization is the ability to create a number, or “token” to represent your debit card. Rather than store card data on your phone, retailers use digital tokens instead of your debit card to process payments and avoid exposing sensitive information. This token is in no way related to your debit card number after its creation.

If the token is captured the person who captures it cannot derive your card number from it. If the phone is lost or stolen, the financial institution can put a stop on the token. Also, if you have the ability to lock down your phone when it’s lost, then there is no way a thief can access your card.

Now you can shop securely without pulling out your wallet. Two Factor Authentication makes transactions even more secure (using fingerprint, PIN or iris/face scan to start transaction). To reduce your risk of fraudulent charges if your device is lost or stolen, make sure to set a strong pass code and enable fingerprint authentication to lock your device once you enable a wallet.

How do I start using Mobile Wallets?

Add your eligible 网上正规网投实体 cards to the Mobile Wallet you’d like to use. Access your Mobile Wallet and choose your 网上正规网投实体 card when you check out at a participating business. Receive payment confirmation on your device. Mobile Wallets can be used to pay at millions of businesses around the world.

Does 网上正规网投实体 offer Zelle®?

网上正规网投实体 does offer Zelle within our mobile banking app, the fast, safe, easy and contact-free way to send money to friends and family. Learn more about Zelle by clicking here >

Online Account Opening

What account options do I have if I open online?

You can start an application online for FirstRewards Checking, Essential Checking, Interest Checking, Swipe Smart Checking, USA Checking or a personal Money Market, FirstRate Money Market or Savings account. Apply Now

How do I upload documents when opening an account online?

During the application process, you will see the option for “Document Upload”.  Click or tap where indicated to capture or upload an image or document of your Primary identification.  Please make sure images are clear and information contained is able to be read.

What is a Politically Exposed Person or PEP?

A PEP (Politically Exposed Person) is an individual who has a high-ranking job in a government or some other type of political position. In other words, it’s a person who possesses a certain form of political and institutional power.

How do I get back to the account I started opening online?

In an effort to keep your personal information confidential, we will not be storing any information entered into any applications after the application has been inactive for more than 10 minutes. Because you will have to start the application from the beginning after the 10 minutes of inactivity, please plan accordingly when you are completing an application online.


How can I request a payoff?

Borrowers and third-parties can request a payoff quote here.

How can I make a payment?

We have a range of payment options. If you would like to mail in your payment, the mailing address can be found here. For online payment options, including setting up a recurring payment, please click here. To pay by phone, please call Specialized Loan Servicing at 1-855-354-3471 to speak with a Customer Care Representative or to make a payment using the automated system. Please have your bank account number and routing number available when you call.

How long will it take to process a mortgage payment?

Payments received in proper form on a business day prior to 8:00 p.m. ET will be effective dated and processed that day. If after 8:00 p.m. ET, the effective date of the payment will be the following day.

My mortgage payment has not processed yet. What should I do?

If two or more weeks have elapsed since you sent your payment, please contact Specialized Loan Servicing’s Customer Care Department at 1-855-354-3471. They are available Monday through Friday, 8:00 a.m. until 8:00 p.m. ET.

Can I get an interest rate estimate?

Yes! You can request a free, custom rate quote here.

Can I calculate my estimated mortgage payments online?

We have three calculators, including a payment calculator, that are free on our website! Check them out here.

What are the current mortgage interest rates?

View current mortgage rates for popular loans here.

I have a servicing question about my loan. Who can help me?

Please visit this page to get started.

Where are you located?

We have local loan experts across the Southeast! You can find one close to you by searching here.

What loans are available?

You can learn more about our popular loan options here, but please contact a local loan expert to learn about other loans and financial assistance programs.

Get Smart With Your Money

The Federal Deposit Insurance Corporation, commonly known as the FDIC, has created a website to help you learn more about how to manage your money. Click the button below to access the Money Smart Financial Education Program, financial education workshops, or individual counseling in your area.


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Get the most out of our digital banking tools with interactive digital demos of our most used mobile app and online banking features. Access the easy-to-follow demos today!


CUSTOMER CONTACT CENTER 7 am – 6 pm CST Monday – Friday
7 am – 4 pm CST Saturday Call 1-800-413-4211
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